Thank you for shopping with us. Every order is carefully handmade by Alexandra and packaged with care.

Processing Times

Please allow 2–5 business days for your order to be processed before dispatch. During new collection launches, promotions, or holiday periods, processing times may be slightly longer.

Shipping

Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where applicable).

Delivery timeframes are estimates only and may vary depending on your location and your chosen shipping method. Delays caused by postal carriers, customs, weather, or other unforeseen circumstances are outside of our control.

International Orders

We happily ship worldwide. International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in your order total.

Incorrect Addresses

Please ensure your shipping address is correct before completing your purchase. We are unable to take responsibility for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Parcels

If your parcel is delayed or appears to be lost, please contact us and we’ll do our best to assist you. Once an order has been handed to the shipping carrier, delivery is managed by the carrier and we cannot guarantee shipping timeframes.

Questions

If you have any questions about your order or shipping, please get in touch through our contact page. We’re always happy to help.

Returns & Exchanges

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Change of Mind

We accept returns within 14 days of delivery for eligible items. To qualify for a return, items must be unworn, unused, in their original condition, and returned in their original packaging.

For hygiene reasons, body jewellery, earrings, intimate accessories, and any items that have been worn cannot be returned or exchanged unless they are faulty or incorrect.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order. Include your order number and clear photos of the item so we can arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome. Approved refunds will be processed to your original payment method. Please allow your bank or payment provider several business days to process the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we have sent the wrong product. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.